Política de envío

Shipping & Delivery

Each order is prepared with care and intention.

IXAL operates through an international distribution model.
Orders destined for selected regions may be fulfilled through our authorized import partners, who manage customs clearance and last-mile delivery.

International Fulfillment

For shipments to the United Arab Emirates and surrounding regions, orders are imported and handled by our designated local partner.

This structure ensures a seamless and compliant delivery experience aligned with local regulations.

Delivery Process

Once your order is confirmed:

Your order is prepared and dispatched
It is transferred to our authorized import partner
Final delivery is completed through local carriers

Delivery timelines may vary depending on destination, customs processing, and local logistics.

Duties & Responsibilities

All import procedures are managed by our designated partner in the destination country.

IXAL is not responsible for delays caused by customs, local authorities, or third-party carriers.

Once the order has been transferred to the logistics provider, responsibility for delivery is assumed by the corresponding carrier.

Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed.

Delays may occur due to factors beyond our control, including customs clearance and regional logistics conditions.

Accuracy of Information

Customers are responsible for providing accurate shipping and contact information.

IXAL is not responsible for delivery issues arising from incorrect or incomplete details.

Contact

For any inquiries regarding your shipment:

hello@ixalmaison.com